Return & Refund Policy
Your reading experience is our primary concern. We offer a transparent, stress-free 7-day return and exchange policy.
Eligible Return Cases (Within 7 Days)
Wrong Book Delivered
If we shipped a title different from what you ordered, we will swap it immediately at absolutely zero cost to you.
Print or Binding Defects
Missing pages, smudged print, inverted bindings, or severe damage during transit qualify for instant replacement or refund.
Change of Mind
Eligible for exchange or store credit within 7 days if the book is completely unread, pristine, and in its original bubble seal.
How to Initiate a Return or Exchange
Contact our customer support team via WhatsApp at 03336566000 or email us at mirzabd8@gmail.com within 7 days of receiving your package. Share your order number and photos/videos of the defect or book.
Once approved, package the books securely in the original packaging. Send them to our distribution depot: Allah o Akbar Chowk, Mirza Plaza, Depalpur, Pakistan.
Upon inspection at our warehouse, we will dispatch your replacement book or process your refund via Bank Transfer, EasyPaisa, or JazzCash within 3 to 5 business days.
Non-Returnable Items
Books displaying physical damage (scratched covers, folded pages, or wet stains) caused by customer handling, as well as digital materials, rare/antique editions explicitly marked as non-returnable, are not eligible for refunds or exchanges.
Return FAQ
Who pays for return shipping?
If the return is due to our error (wrong book, printing damage, etc.), we will reimburse the return shipping cost or coordinate local courier pickup. For change-of-mind exchanges, the buyer is responsible for return shipping costs.
Can I return a book bought on sale?
Sale items are eligible for exchange only in case of print defects or shipment errors. We do not support change-of-mind refunds for promotional sale titles.